[notyourday]

In my experience it is that Elastic does not understand the market.

About four years ago we have attempted to get their software . It felt like I was dealing with Cisco sales people circa 1998. They were clueless on how to do a multi hundred thousand dollar deal - think slow, inefficient, inflexible, unwilling to compromise on extra $500 add on that would have ended up being a rounding error.

[lovehashbrowns]

That's how it is for a lot of companies, not just Elastic. We have to deal with jfrog, who has separate billing teams for SaaS and on-prem so for us to switch from on-prem to SaaS is a pain in the ass. If AWS ever offers artifacts storage with more artifact types, then obviously we're switching. And that's just 100% so we don't have to deal with jfrog's dumb ass contracts anymore, never mind pricing.

ugh the pain that comes from negotiating our contract every year. Or the pain that comes from trying to get trial licenses. Or the pain we're seeing now from switching to SaaS.

[notyourday]

And that's why AWS eats their lunch. Execs of Elastic ( and other companies ) should deal with their inept sales force rather than point fingers at AWS.