Hacker News new | ask | show | jobs
by theptip 1981 days ago
Echoing this. GCP support is responsive and fairly effective. It’s a bit expensive, but that is a different matter.

This comes up on HN periodically, and I think folks have very mistaken assumptions about GCP based on Google’s reputation for poor or non-existent support on free consumer-facing services like gmail; GCP and Gsuite are very much serious enterprise services.
1 comments
skrebbel 1981 days ago
I can't find the links back, but there's been stories on HN about paid GCP accounts being blocked because of actions taken in connected GSuite accounts (or GMail? ie the mail was free but the GCP was paid? Can't recall) that Google's automation deemed malicious.

Surely the consumer stories are much more prevalent, but to my memory it's not only been that.

link
theptip 1981 days ago
I’m sure someone has been taken down in this way on GCP, and if you’re on AWS you could get taken down like this too (see Parler). It’s really hard to quantify the risk here but my priors are that if you are a normal business that is not doing anything illegal then the risk is vanishingly small, and that GCP is not worse than AWS.

I think that building on a cloud platform (or other SaaS like an Oracle DB) and getting your license cost increased is a much bigger business risk.

Either way building your system to be easy to lift and shift to another provider (or on prem) has merit to hedge against these risks, but it also slows you down.

link
antonvs 1981 days ago
> Either way building your system to be easy to lift and shift to another provider (or on prem) has merit to hedge against these risks, but it also slows you down.

Not necessarily. Kubernetes is a great way to hedge against that. You can write fully cloud-native autoscaling apps that have minimal dependencies on the hosting environment.

link
theptip 1981 days ago
I agree, and chose k8s for this reason, but it’s definitely more work to run your own message queue vs. using SQS etc, so I don’t think it solves all of the friction here.
link
gundmc 1981 days ago
This story was debunked/refuted:

https://old.reddit.com/r/google/comments/8l231x/google_banne...

link
wmf 1981 days ago
A paid account != a Production or Premium support account, though.
link