[spinningslate]

this exactly. Microsoft has known it for years: to be successful with enterprise accounts, people matter. Account managers, sales/support engineers, direct access to product teams (sometimes). I've never worked with Amazon/AWS but from what I've heard anecdotally, they are of the same mindset. (It would be consistent with Bezos' customer service mantra so perhaps unsurprising).

I know of only 2 colleagues who've looked at GCP. Both are medium-large financial institutions. Both said they had very little human-to-human contact with Google representatives. In one case they chose AWS instead; the other is still evaluating GCP.

It's interesting that other posts in the thread are complimentary about the quality of the GCP products. I can believe that; Google has built its fair share of impressive technology. But I see no evidence of an enterprise supplier I could trust: one that would be there to help out when the world went belly up. Given that, it doesn't matter how good their products are.

I'd actually like to see GCP being successful. As well as bringing some competition and diversity to the market, it would give Google a more honest and above-board revenue stream than ads. I don't see that happening though, at least not without a change in leadership.