[reducesuffering]

Disclaimer: Amazon employee

I had the same head-scratcher when trying to quit my prime membership multiple times. Things like this solidify to people that "Leadership Principles" talk about "Customer Obsession" is a ruse. This is blatantly customer-hostile so that there's better membership metrics. There is no excuse but malice.

[suyash]

Thanks for speaking up, yes most of those principles are ultimately intended to make one guy very rich, take a guess.