[kitcar]

Congrats!

Just a heads up, as a semi-happy webflow customer: your customer service chat bot / the way you hide methods to contact customer service is very frustrating. The first time I ran into a technical issue I almost considered just cancelling my account and moving elsewhere because I couldn't figure out how to speak/chat with a human. There are many services I spend less money on monthly that have infinitely better customer service. Ultimately a friend provided me with your support email and I got a response there, but was shocked that wasn't listed anywhere on your website that I could easily find..

[ddri]

A gentle reminder for anyone reading that "support@[company_name].com" is a pretty safe bet for anyone frustrated with the pattern of using bots or self-service funnels. If you're not sure if that's a valid address, a websearch will help confirmed that. Doing this for webflow results in the first result being:

"We provide email support Monday through Friday. ... We also might need the read-only link to your project and the email associated with your account. To contact our team, please reach out to us directly at [e-mail]."

I've hit up Webflow support a few times this way (as a SaaS founder I actively avoid chatbots or delayed service funnels) and have found them to be amazingly fast and super detailed in their replies. It's partly what tipped me over to be a customer. In any case, I hope you get a quick reply to your query. And it did make me smile in a "very Hackernews" way that the first reply I saw to this wonderful post was a complaint :P

[gigatexal]

surprised nobody from webflow has commented on this yet

[jrm415]

Product idea: chatbot plugin that automatically replies to HN comments about your service.