[suhair]

"In no way dependent" means we are not absolutely depending on this one. This will have an impact on us for a short time for sure as we have acquired new resources and have blocked existing resources. We need to explore the options. If there is no middle ground, obviously, we need to get rid of this client. I am not getting the alternative you have put forth, out of curiosity, on what ground we will be asking; for hearing the abuses?; then this 10x will not be enough :)

[rasz]

I am starting to understand your client a bit.

"In no way dependent" actually does mean _absolutely not dependent_. How often do you conflate meanings when dealing with this client? Are you/your company offshore? from another culture(Asia) perhaps? Some people have no patience for soft lies.

[suhair]

We have several communication channels and all things are updated daily in details to the client. All the work items are tracked and what we have done could be checked. No soft lies for the client. We have openly communicated everything to the client.Yes we are from different culture (Asia).

[gus_massa]

> on what ground we will be asking; for hearing the abuses?; then this 10x will not be enough :)

Then charge 100x :)

You can charge whatever you want, if there is someone that is willing to pay it. You can charge a different rate to each client. (Check what have you signed.)

Take a look at these old posts of patio11. It's about a single person consulting, but I think they can be extended to a small group. https://training.kalzumeus.com/newsletters/archive/consultin... and https://www.kalzumeus.com/2012/09/21/ramit-sethi-and-patrick...