[tednash]

Simple.

Remove him/her.

Under no circumstance would I allow anyone at my company to abuse their power, and abuse other people.

As long as you have very clear evidence of his/her gross miss conduct, then I would terminate your contract.

[suhair]

Yes that removing is simple at first. Whenever we onboard a client we are taking a small risk by allocating and blocking the resources. This might not be a problem for big and medium sized companies but for a budding company like us this has a hidden effect. We would have been devastated if this was our first or second client.