Hacker News new | ask | show | jobs
by ryanzan 1989 days ago
These "digital first" banks are a lot more nimble for small businesses, and have almost none of the same fees that you'd see at a larger bank. And for a lot of us that run remote businesses, we don't deal in cash and therefore, don't need access to brick-and-mortar branches (which for me, is one of the few redeeming qualities for a larger bank).

However I will say... that the Achilles heel for these newer digital banks is customer service. If they're going to lean into doing everything on the internet, they need to be investing heavily into live customer support. That's been an issue for me with several banks in the past.

1 comments

That's why Azlo was so great – customer service was superb!