[wincy]

And you’re right, that’s exactly what happened. My wife wrote up a set of concise notes with citations and asked if the social worker could forward it to the doctors. We met with the doctors a few days later and they thanked my wife over and over again for the document, and the conversation totally changed from one that felt adversarial to one that felt much more collaborative and productive.

As the doctors cycled out though it sort of reverted to the mean, back to the authoritarian stance you expect from doctors, since NICU doctors were constantly rotating out.