[reaktion]

My long-time account has been locked down since November - their automated identity verification tool random stopped working for me, and I haven't been able to get any meaningful support. I've opened multiple tickets but had no meaningful response from support. Completely unacceptable for a platform that's handling my money. So this type of recurring outage doesn't surprise me at all.

[v64]

I've seen others have success complaining on the Coinbase subreddit [1]. It's run by Coinbase staff and they seem to respond better there than the ticketing system.

[1] https://www.reddit.com/r/CoinBase/

[reaktion]

Thanks for the suggestion. I sent a direct message to coinbasesupport from that subreddit three weeks ago and never received a response - public shaming must really be the only way to get traction. Which again is completely unacceptable!

[capableweb]

Just as a heads up, in the stickied post there is information about what the "rules" are for the subreddit. This is the third paragraph from there (https://old.reddit.com/r/CoinBase/comments/gbjetq/welcome_to...):

> If posting for assistance please provide your case number in your post. Moderators will only respond to PMs that have been requested in a post, and unsolicited DMs to individual moderators and chat requests will not receive a response.

Maybe if you try to create a normal post, you can get help faster.

[mumbisChungo]

This is beside the point, but unless you're using your fiat onramp provider to actively trade you should strongly consider being personally responsible for the custody of your crypto assets.

[reaktion]

I do agree with you - I already learned this lesson with MtGox! Thankfully the amount I have stranded at Coinbase isn't enough to lose sleep over.

[benibela]

I bought crypto shortly after it peaked in 2018 or something from FOMO

I have not tried to login since, but now I tried and it is locked, verification failure :(

[brightball]

This makes me wonder if a more established company like Paypal may be a better option for holding Crypto.

[coachtrotz]

Paypal doesn't support crypto to crypto transfers so it wouldn't work for any crypto you currently own.