[FireBeyond]

> So I told them, ‘If you’re saying you can’t say whether I did receive the funds, tell me where they went?’ And they said, “Oh, no, we can’t do that.’ So I can’t clear myself and they won’t clear me.”

I had the same with Verizon after someone opened a wireless account in my name. After supplying all the documentation they asked for, they came back to me, "our investigation believes the account was not opened fraudulently" (i.e. that they were saying that the account, and credit tradeline, were in fact mine).

"So what documents did I use to open this account?" "We can't tell you, for privacy reasons." "Did you verify my identity at the start of this call?" "Yes." "And you're saying your investigation believes that I opened the account." "Yes." "So I can't see my own documents in order to protect my privacy?" "Well... in case the account isn't yours... umm, ahh..." "..." "..."

[benlivengood]

I'm sure the real reason is avoiding liability for not making any real effort to verify the documents.

[EE84M3i]

Alternatively, they could simply just not be making these records not available to whoever they were talking to at all and/or never disclose them as a matter of blanket policy.

[ryanmercer]

>I had the same with Verizon after someone opened a wireless account in my name. After supplying all the documentation they asked for, they came back to me, "our investigation believes the account was not opened fraudulently"

Last summer I get a teams message from my manager "Call me ASAP" uhhh, crap, what did I do wrong.

HR had received an attempt to verify my unemployment claim. Uh, er, what? Apparently, like millions of other Americans this past summer, I was one of the people that someone tried to fraudulently collect unemployment benefits on.

I contacted the unemployment office her and reported it, a day or so later got a form email back stating this was happening like crazy and I needed to take no further action.

>our investigation believes the account was not opened fraudulently" (i.e. that they were saying that the account, and credit tradeline, were in fact mine).

This is an ongoing fear of mine. That come tax time they're going to be like "whoa, you owe all these taxes on the thousands of unemployment income you were paid" and I'll be like "uhhhhhhhh, no?"

[Spooky23]

I had a similar issue with CVS. Resolved by escalating to state attorney general.

[silexia]

Amazon has been extremely disappointing in it's lack of efforts to remove fraud like this book or the millions of fake reviews. I will no longer be buying from Amazon.