Hacker News new | ask | show | jobs
by jrdnbwmn 1995 days ago
I know what you're saying, and I think this is why lots of people are abandoning personas in favor of things like JTBD. But I think personas (or something similar) can be useful for those other parts of the process, especially if they're based in research and aren't "imaginary".

For example, thinking about how a particular user flow would work for a specific relevant persona/JTBD is useful for design decision making. It helps you see things from a user archetype's eye, rather than through your own designer eyes or through the eyes of "the user" which isn't specific or helpful.

This is all assuming, of course, that you're building personas correctly, which in my experience is rarely done.