[modeitsch]

I planned a google ad campaign with a 200 TOTAL budget. A google representative helped me setting up the account, after 4 days she calls me back and said that my ad is doing very well, And it’s already holding at 800$. Till now google didn’t give me back my money with claiming that I don’t have prof. They are not willing to listen to there own phone systems recording’s because they know that I’m right. So basically WE ARE NOT THE CUSTOMER WE ARE THE PRODUCT

[RealStickman_]

How's the legality of recording a call if the other party does that as well?

[tjoff]

In a lot of places it is legal to record a call as long as one of the parties (that is yourself) is in on it.

That is, you can't record a call between two other people but you can always record a call that yourself are participating in.

[teachrdan]

Careful with this one. In the US, while most states "one party notification states" and operate as you describe:

> Eleven (11) states require the consent of everybody involved in a conversation or phone call before the conversation can be recorded. Those states are: California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington.[0]

Recording without all parties' permission in these states is at least a misdemeanor.

https://www.google.com/search?q=one+party+notification+state...

[RealStickman_]

I would think that the employees are aware their calls are being recorded if the company announced that to me beforehand. That should be permission enough for me to record the call as well.

[cj]

If there's a message that says "This call may be recorded..." then I would consider that to be adequate consent for either party to record the call, not just 1 party.

But IANAL.