[jedberg]

> There are some false positives, but most are not, and not easily fixed by more engineering.

This seems like the crux of the issue. It sounds like there is a long tail of issues that are hard to fix but have large customer impact. Or do they?

If these long tail issues didn't get fixed, how much revenue would it cost? Figuring that out seems key. If it's a lot of revenue, then it would make sense to spend the time to do the hard engineering fixes. If it's not a lot, then it makes sense to let you sleep.

> Management has extricated themselves completely.

This is a big issue too. If the problems warrant waking you up, they should be serious enough to involve management. If they aren't, then it sounds like they're waking you up for no reason.