| > This looks more like T1 support made a call that T2 reversed. Given the fact that Apple had themselves featured the app, ISTM that T1 didn’t even do the most basic diligence before making this call. I’d say that’s the problem more than anything. It seems like Apple takes a completely stateless approach to things. It’s as if they have periodic scrubs of the app list based on some middle-manager defined predicate (in this case, “does app name potentially breach ToS?”) and then they do a mail merge of the results, without even looking at any other metric at all. IMO that’s not remotely good enough. It would cost Apple almost nothing to add some other predicates like “has app been around for >12 months? Has app previously been featured by Apple? Does app have more than 100K downloads?”. If any of these are true, app should go to T2 or even T3 before any contact is made with the developer whatsoever. I mean this is customer support 101. The stress this must have caused the Amphetamine team must have been huge. And for what? A bad user experience and yet another hit to the reputation of the App Store. |