[orangecat]

Hopefully this demonstrates that the anti-performance-discussion ToS clause is harmful not only to your customers but to you as well. You're getting useful information here only because some people are willing to openly violate it.

[Judgmentality]

Not to mention the reputational damage from people asking "why the hell is this in the contract in the first place?"

It says they're so afraid of the quality of their product they'd rather litigate their customers than fix their product.

[dane-pgp]

I wonder if these should be called "Streisand clauses", because it seems that the net effect will be for people to increasingly associate Atlassian with badly performing software.

Certainly if someone asked me what I know about Atlassian, this would now be one of the first things that come to mind.

[texasbigdata]

At the margin some one reading this thread is much more likely to hop of Atlassian and short the stock than than they are to become a new user with one of those shiny high net promoter scores and “land and expand” wallet shares they brag about in their investor relations materials.