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by launderthis
1988 days ago
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no dont give into this guy ... this is done over the net. The rate of transfer has to be taken into account. Unacceptable is a measure of comparison. Unacceptable to who, you have a faster provider for cheaper, with as many features??? Im pretty sure he doesnt because if he could he would go there. There are tradeoffs and Atlassian has many project they are working on. They understand that there is room for improvement in performance. Its one of Atlassian's priorities, it is a tech company (a pretty good one I would say). I guess one question is about server redundancy. Where is this guy loading from and where is the server he is loading from? Getting things below 1s is nearing the speed of the connection itself. Also at that speed there is deminishing returns. Something that happens at 1s vs .5s doesnt make you twice as fast when you dont even have the response time to move your mouse and click on the next item in .5s. Sometimes techies just love to argue. You are doing great Atlassian and have tons of features. But maybe it is time to revisit and refactor some of your older tools. |
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> Getting things below 1s is nearing the speed of the connection itself
That is absolutely false. Internet latency is actually very low - even e.g. Paris to NZ is only about 270ms RTT, and you _do not_ need multiple full round trips to the application server for an encrypted connection - on the modern internet, connections are held open, and initial TLS termination is done at local PoPs.
For services like this - as they are sharded with customer tenancy - are usually located at least in the same vague area as the customer (e.g. within North America, Western Europe, APAC etc).
For most users of things like Atlassian products, that typically results in a base networking latency of <30ms, often even <10ms in good conditions.
Really well engineered products can even operate in multiple regions at once - offering that sort of latency globally.
> Im pretty sure he doesnt because if he could he would go there
Yeah, we don't use any Atlassian products - partly for this reason. We use many Atlassian-comparable tools which have the featureset we want and which are drastically faster.
> when you dont even have the response time to move your mouse and click on the next item in .5s.
There is clear documented understanding of how UX is affected by with various levels of latency - https://www.nngroup.com/articles/response-times-3-important-...
> Sometimes techies just love to argue
Not really, I have no particular investment in this - I don't use any Atlassian product, nor do I plan to even if they make massive perf improvements.
But I do have an objective grasp - for tools like this - of what's possible, what good looks like, and what user expectations look like.
> no dont give into this guy
I don't expect Atlassian is going to make any major decisions entirely based on my feedback here, but it is useful data/input for exploration, and I do feel it's right to point out that they're looking in the wrong ballpark when it comes to the scale of improvement needed.