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by ratww
1994 days ago
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> but we've also heard from other customers saying they have no problems Can I suggest following up with those customers to see if and how they're using the product, what's their computer configuration, if there's anything special about them? |
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"This is very slow"
"We have no problems"
These aren't addressing the same things, really (unless the OP was translating "we're happy with the speed of the entire system" as "we have no problems").
Are the people reporting "no problems" actual end users. People I know who've become acclimated to Jira that I know would happily respond "we have no problems" while the people below them who have to use Jira 10x more often (multiple times per hour, vs a daily look at progress, for example) would happily say "this is slow as molasses (and that's a problem)".