[mekkkkkk]

That certainly sounds less than ideal. I have also had a few interactions of this nature with Google, and unless you have contacts in the company or have some sort of partnership, it's very hard to get any form of manual intervention.

That being said, Apple is also known for being incredibly draconian when it comes to account management. I don't think you would have been in a better position on iOS.

I think understaffed, off-shored and with a lack of permissions is just the baseline when it comes to this sort of tech support.