[robocat]

> I ended up getting on the phone with a support person who fully acknowledged that the shipping info was wrong but to my shock completely dismissed it as not being a problem ...We went back and forth a few times to make sure I really understood his response and there's no doubt that he did not care that they were displaying false shipping info.

You have as much agency and incentive to fix the problem as the support person. Most arguments for why the support person should spend their time and energy trying to fix a problem outside their authority, and their reasons for not doing so, could equally be applied to you.

[fuzxi]

As the face of the company at that moment, a better response is to pretend to care and say you'll pass on the message.