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by SamBam 2002 days ago
If you're still every looking for instruments, Sweetwater has excellent stuff, and really stellar customer service.

They answered questions by phone before we purchased. I received a keyboard for my daughter, then we had a change of heart and decided we had gotten the wrong one, they handled everything for shipping it back and sending a new one, and called a week later to see if we were happy.

2 comments

And they will call you once every few months for the rest of your natural life (and then some). Sweetwater is notorious for being a company whose contact list you can never, ever escape from. Change your phone number, move across the country... Sweetwater will find you.
This hasn't been my experience. I have been called by them before, but it's been at least a year. And less than a half a dozen times in my life. And most of those were sometime after a large purchase where they were (claiming) to ask if the thing was working ok.
Huh, they haven't called once since June, when I bought the keyboard. But it's possible they will in the future, though.
I personally prefer zZounds to Sweetwater, because they're honest about their financing plans instead of making it difficult to realize you're signing up for a credit card until you're halfway through typing in your social.