[fian]

Just ordered a second replacement battery in under 5 years for a Dell XPS laptop due to the battery swelling. The first was replaced under warranty (and the trackpad was also replaced as it had been slightly bent).

The laptop is now out of warranty, so I contacted Dell to see about a replacement battery. "Sorry, we don't support laptops more than 4 years old" was the response. The support person suggested I source a replacement battery on Ebay and find a local laptop repair place to do the swap.

I deliberately chose to purchase a high spec (for the time), expensive laptop so it would have good longevity and previously I have had good support from Dell. Seriously disappointed by Dell's response this time.

Will be giving careful consideration to repair-ability and long term support before making another laptop purchase.

[dugmartin]

I've dealt with two swollen batteries on Dell laptops. Both times the laptop was out of warranty but was in the service window. Dell said that the battery was not a "user serviceable part" and would require me to ship the laptop to them with a estimated 2 week repair turnaround.

I ended up buying a battery on eBay both times along with a screwdriver kit with a T5 star bit (I think that was the size) the first time. It takes about 5 minutes to swap the battery.

I just looked in my email and the seller I used was "good-batteries" but it looks like they don't sell on eBay anymore.