[freshbob]

> Rather than booking the replacement flight directly the author should have had easyjet rebook him.

Lol! I had experiences similar to OPs two or three times. Agents will actively refuse to rebook, if you can get a hold of them at all. They will tell you all kinds of stories: "you booked through a third party, so your contract is with them and they need to rebook", or "I'm not allowed to rebook", or (another classic) "cannot be rebooked and you forfeit your compensation if you rebook yourself".

Honestly, at this point, I consider people suggesting rebooking through an agent as people who rarely or never fly and therefore are very naive about what actually happens in these types of situations.