[ryandrake]

If you're in software, you probably know this, but your bug was likely ignored not because it couldn't be reproduced, but because the engineers on the project were prioritizing feature work for the next version of the scanner, and did not have any support from management for fixing bugs in an already-shipping product. Sadly, driver software quality tends to max out at the level where customers won't return the hardware for a refund, and then the company abandons it and works on the next shiny new device.

[Dylan16807]

> If you're in software, you probably know this, but your bug was likely ignored not because it couldn't be reproduced, but because the engineers on the project were prioritizing feature work for the next version of the scanner, and did not have any support from management for fixing bugs in an already-shipping product.

Well, yes, but is it normal to insist no bug exists?

[baud147258]

perhaps if HP support admitted there's a bug, depending on the support contract (if applicable), HP would have had to fix it

[ComputerGuru]

That is actually correct.

[romwell]

Well, that's why the parent commenter was surprised that the scanning bug in the grandparent comment was fixed at all.