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by edoceo 1999 days ago
How could a technologist, who's not in charge of the $BigTech be able to fix the problem? They can't. So, they offer the user a work-around. Then, the user never complains to $BigCo because of the Help and still nothing gets done. And later, we complain that we're not fixing $BigCo and we're all mad at "the help".

How, really, could you improve the Google service for everyone?
2 comments
matthewdgreen 1998 days ago
How many Google Search* engineers saw this article on HN? I guarantee the number is greater than zero.

* Or people who talk to Search engineers regularly, etc.

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wizzwizz4 1999 days ago
Acausal decision theory, given the assumption that you have the same decision-making algorithm as the technologists in charge of $BigTech. (The assumption's completely invalid, so it doesn't actually work.)
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