[gerdesj]

No, this is not a simple "thoughts and prayers" thing. This is a national helpline that saves lives.

I have family members that have been Samaritans (UK helpline) that have helped people. It's a bit like fight club and the first rule is ...

Actually it is rather more important than fight club: I know that Sammies never, ever discuss anything they are told in confidence - that is a point of honour and practice.