[treis]

I do this for a living and I am constantly amazed at the amount of money we are paid to make things worse. Of course we add in things like chat, email, and other channels but the day to day experience of the users usually gets a lot worse.

The systems we put in are easier to use and have more controls around who can do what. It makes the users more interchangeable and cuts training time. The cost of that is the top speed that users can get stuff done is drastically reduced.