[pieterbeulque]

The blog post you're linking to was an experiment back in 2015. We re-enabled self-service cancellation right after that, and that was the go-to cancellation method since. We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.

[tdeck]

> We made the change to call-to-cancel on December 1st, as part of the playbook Xenon installs at every company they acquire.

Sounds like there's a long list of SaaS apps to avoid:

https://xenon.io/

[scrollaway]

Thanks. Indeed bookmarking that list and won't be getting anywhere within earshot of these apps.

[Griffinsauce]

Wat.

Any explanation as to why Xenon installs this policy?

Without any further background that list of companies is going straight to the red-flagged list that will never get my business.