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by toast0
2011 days ago
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It doesn't make much difference. It's still reprehensible to make it hard to cancel. Let people cancel, confirm they've cancelled, and then ask for feedback. Put a feedback box on the confirmation page, imvite them to reply to the confirmation email. If you really must know, send a letter, and make one phone call (leave a message when they don't answer). Anything else is abuse, and they're leaving you because you're abusive. |
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