[rahimiali]

I’m not hung up on consumer vs business or legality. I’m trying to point out that you sticking to your guns in this situation sends the message that you don’t care about inconveniencing the people you’re doing business with. I understand these are soon-to-be-ex-customers who are about to have no value to you. But you have a chance here to leave them on good terms so they can recommend you to their friends. You are instead leaving a bad taste in their mouths.