[newerduder]

Which email address did you use to contact them?

I've had this exact same problem about half a dozen times, and every time I have difficulty getting in contact with a real person, and not being led through an automated system that just ends up asking me for a phone number, or getting a reply hours later about how that inbox isn't monitored.

[nebalee]

Sorry, it's been a while, I don't quite remember, but I think I either replied to the mail they sent informing me of the lock or it was a support contact address in that email. And they never replied, I just logged into my account the next day and the lock was gone. I wonder if a real person ever read my mail or if I simply solved some sort of CAPTCHA by writing that mail.