From a quick look at what's been published so far, they appear to be very effective if they have a high enough adoption rate and if people self quarantine after contact.
This is ancedotal, but the benefit of having a live person, working in an official capacity, doing the contact tracing, is that it gives definitive weight to the decision to quarantine and get tested.
This is ancedotal, but the benefit of having a live person, working in an official capacity, doing the contact tracing, is that it gives definitive weight to the decision to quarantine and get tested.