[millisecond]

I'm not sure what's factually incorrect, as you mention the article says they support it. But their default instructions are very vague about it.

Papertrail for example, their primary syslog configuration page: https://documentation.solarwinds.com/en/Success_Center/paper...

Way down they say "Optionally, configure encrypted logging with TLS." but don't mention it in the intro paragraphs, or that it's a best-practice, or that people should do it... just that it's "optional".

[troydavis]

I'd suggest signing up for the service and looking at the actual user-facing setup UI (which is how users arrive at these pages). I think it's really hard to miss in the UI, but if you disagree or even just have suggestions how to make it even more obvious, email them to Papertrail; they're responsive.