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by kashura 2014 days ago
My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke.

Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

7 comments

Ugh, that’s terrible. AppleCare phone support can be hit-or-miss. You could try another rep. If you were up to it, you could book an appointment with a Genius at their store, and calmly but firmly lay out your case. Perhaps they would make it right, considering it’s destroying your satisfaction with their products. Failing that, you may be able to have it repaired less expensively by Louis Rossmann’s shop. (Not a customer, but I know they do these kinds of things.) Definitely reset the SMC and PRAM if you haven’t already, but I suspect the update might have borked the firmware on a chip. I’m just a random user though.
That's what I've been trying to do. Resetting SMC and PRAM did nothing. It's completely dead.
Small claims court.
Have you tried installing Linux on it? It's bricked already, worth trying to salvage.
It won't turn on at all. Completely dead.
I'm all for jumping on the Apple hatewaggon, but I wonder if it is completely dead, and it just happened to die while performing an OSX upgrade? Stranger things have happened.
I'm assuming firmware. Assumptions correct, it's BS that Apple won't fix their own mistake.
You can doubt, of course, that is your right.
You should definitely call Apple support again. That is not a normal response. They might ask you to bring it into an Apple store, but they should offer some help even outside of warranty.
Leave the Mac behind. Run with great speed in the other direction. Things are SOOOO much better without Apple hardware in my house.
Do you have a recommendation? Although I'm a rookie, I do like using Mac OS as a host, and running VMs for Linux. I am not a big fan of doing any kind of development within Windows.
this idea doesn't really work if you actually like macOS/Apple products.
Also it doesn't work if you stuck with Stockholm syndrome
Strip it for parts and sell those? Not sure if there’s a market.
If it has Touch ID or a T2 chip inside, try DFUing it?