[jjeaff]

Reviews about the company or service rather than the product are a pet peeve of mine for food. I want to know if it is good food first and foremost. I could care less if the waitress gave you a dirty look when you asked that your steak be cooked well done.

[radlad]

What if you watched the server sneeze on the food, but it tasted delicious?

You can't separate the service part of the job from a company that offers services.

Some review systems offer breakdowns to separate these two components.

[mitchdoogle]

Service is part of the experience when dining out, so I think it makes sense to include that as a factor for restaurant reviews. Of course, the platform should separate out food from service