[tebbers]

I've had this too. I'm pretty sure they've outsourced their support (or at least moved it overseas). You ask them simple questions and you get an answer which completely misses the question.

I had to resort to trial and error to find the answers to my questions about Stripe Connect and refund timings as it turns out that Stripe will count a balance as available even if the whole balance is already tied up in a scheduled payout, causing havoc with evaluating whether an account has sufficient balance to make a refund or not.

Took me 18 months to work out as I don't think this is documented anywhere and support were clueless!

[ceejayoz]

I've had a similar experience.

I asked a fairly simple question last fall - why Apple Pay showed up in Stripe Checkout for new subscriptions, but not when doing an update.

First answer: "Ask Apple!" (No.)

Second answer: "Apple Pay can't be used for recurring charges." (No.)

Third answer: "We don't support that yet on updates." (Apparently correct, but ugh.)

[edwinwee]

@tebbers and @ceejayoz — I couldn't immediately find either of these exchanges on the Stripe side, but I'd like to see how we can fix this. Could you forward those emails to me at [e-mail]?

[ceejayoz]

Done, thanks.