[sebmellen]

I would be very interested to know this as well. I am trying to switch my company over to Google Workspace right now and support has been telling me my signup issues will be "resolved in 48 hours or less."

What a joke. And this after we're leaving AWS Workmail because of bounced emails.

No luck with signing up so far.

[nikanj]

Heavily recommend you don't switch your company over to Google. Microsoft seems to understand that in the enterprise world you actually have to have support personnel, not just an opaque AI without chance for appeal

[lima]

Google has decent support for paying customers.

[agentdrtran]

You can actually appeal things when you start paying.

[joering2]

Consider yourself lucky. I have some ad words in "approval" porocess for 6 months now. I kid you not - every Friday I receive email stating that the update will be send to me on Monday (insert date here). Then nothing happens on Monday until Friday comes and I get exactly same copy, only date is different. At this point I literally laugh.

About your query

I gather that you are concerned about your Ads Disapproval for your Google Ads Account.

Observation

I understand that this is taking a bit longer as we are working with a limited staff due to Global pandemic and there is another team who reviews the account so there can be a slight delay in the decision I apologize for the inconvenience caused as I understand this is not the answer which you are looking for but be rest assured I will get back to you on coming Friday 12/18/2020 end of business day.

For any further assistance, I am just an email away.

Sincerely,

[Ekaros]

SLA of less than 99,5%... Or if there is multiple issues even sub 99%... That really is a joke...