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by abalos 2018 days ago
Out of curiosity, what response time do you expect on a page like that? And what level of detail? I'd much rather have their team focus on fixing this as fast as possible than trying to update that dashboard in the first 5 minutes.
9 comments

> what response time do you expect on a page like that?

Faster than a free third-party website’s response time. Google should know they are down and tell people about it before Hacker News, Twitter, etc. Google should be the source of truth for Google service status, not social media.

> And what level of detail?

Enough to not tell people that there are “No issues” with services.

> I'd much rather have their team focus on fixing this as fast as possible than trying to update that dashboard in the first 5 minutes.

Google employs enough people to do both.

I'd expect that status page to be automated based on a number of metrics / health checks. Our equivalent is.
I'd expect within seconds that Google is alerted of a very large number of issues with their servers and that the status page would be updated (the green light going to red) within seconds. It's now quite some time after the start of the outage and everything is still green on that status page.
How many employees do you think Google has? Do you think they're all working on the same task?
Well, probably a lot of them are sitting around doing nothing because Google's down right now.
It's a big group of teams... one team is responsible for monitoring (And status reporting) alone
> I'd much rather have their team focus on fixing this as fast as possible than trying to update that dashboard in the first 5 minutes.

It's not like they would be working on the status page right now, that work should have been done a long time ago...

If they know its broken, one of the _many_ engineers/support across Youtube+Gmail+etc that are all known to be down related to this bug should be able to update it in first few minutes. Especially if this isn't a 5 min fix.
It should be faster than it takes TechCrunch to write an article about it
TechCrunch don't need to verify anything.
There should be enough people on that to communicate out as well as resolve.