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by motohagiography
2014 days ago
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This happened to me with Linkedin advertising, where my budget of a couple hundred dollars got re-charged to my card up to a couple thousand dollars without notifications. They handled all the complaints not in email, but their web based interface, and memory holed their commitment to refunding me the money after multiple back and forths. This isn't a mistake, the design is their business model. While we don't have a specific formal definition and name for it in the category of dark patterns, I'd like to name it "scumbag billing," where we got scumbagged. |
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It is — kid you not — recommended to terminate your individual services to avoid additional billing.
Technical limitation of a trillion dollar company? I say scum bag billing