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by danjac 2023 days ago
That assumes all tickets are the same. A developer might take on a very difficult task with a lot of hidden technical complexity that ties them up for weeks. Another might pick up little bugs and small text updates. With no other insight, the metric is meaningless. It becomes easy to game by avoiding any difficult and time consuming tickets - such as refactoring - as much as possible, instead picking the quick and easy things that make your metric look good.