[newscracker]

The pricing model changed a few months ago for the worse, IMO. And Migadu just gave one month’s time for users to switch from the previous free tier (with a footer ad) to a paid tier. During a worldwide pandemic with debilitating effects on many people, this was a move that wasn’t thought through. I’d personally not trust Migadu to care much for customers based on trying it in the past and seeing this move unfold.

[dejan]

Pandemic hit everyone, including us, that is why we cannot afford to subsidize free users anymore.

The new paid tier is ~$1.6 monthly or about 5 cents a day, which is affordable in every corner of the planet. We also never refused to help those that by some chance cannot afford it.

[newscracker]

In case you happen to see this late reply, I do not have a problem with moving to completely paid plans since "free" costs you money and time. But the short notice of one month during a time like this was really not thought through at all from the users' perspective. Unless you were going bankrupt, this is unconscionable. Your update and rebranding didn't say one word about the short notice and the reasoning behind it.

Also, the lowest paid tier has limitations whereas the next tier after that is a huge jump in price.

For these reasons, I cannot consider Migadu as a trustworthy provider right now.

[dejan]

Seen it :)

The notice was actually given in early August, and the change took effect in October. We have extended trial to all that asked for it without problems. We did say in the update what happened.

The lowest paid plan has only limitations in tools for multi-admin, everything else is the same with lower quota obviously, but that is already double what was on the free plan.

All good, just that has nothing to do with trust. Trust works both ways. There is no such thing as free lunch, and we have always called the "free" plan "unlimited trial" with clear statement that we can revoke it at anytime.