[dboreham]

> At that scale, hiring your own quality support and running open systems is a drop in the bucket.

"support" doesn't mean reading man pages, it means diagnosing and fixing some intermittent bug in Intel's 10G NIC driver.

[bachmeier]

Also, and this is why you pay Red Hat specifically: Having easy access to the developer that compiled a package, made a particular design decision for the OS, etc.