[billo-ollib]

Oh c'mon. Apple products tend to be long lasting, are incredibly easy to use, don't malfunction, have a good design aesthetic and are a good addition to an already existing suite of Apple products. Suggesting that he values image over substance seems unnecessary.

[Ancapistani]

> don't malfunction

I love my AirPod Pros, but the right bud is “crackling” again. It’s the third one I’ve had, and seems to be a design issue.

So far, they’ve replaced them.

[billo-ollib]

Glad to know they've replaced them.

What I meant was the rate at which they malfunction seems to be lower than Sony/Senheiser counterparts. Admittedly this is purely anecdotal with the sample size being about 20 people.

With the exception of an ipod touch I have never bought an Apple product, however I definitely appreciate them. I was simply trying to push back on the "image over substance" comment.

[diebeforei485]

If you've needed multiple replacements, might they give you a refund? Some states have "lemon laws" about this.

[mh-]

As someone with the same issue (including multiple replacements).. I don't want a refund. I just want working ones. I really wish they'd fix whatever manufacturing defect is causing this.

[diebeforei485]

It's frustrating. My airpods pro had an issue where they'd make a crackling sound with every step I take (but were fine when sitting). Apple replaced them in warranty and it's been fine since, but they now have a replacement program for these out of warranty as well.

I hope they're doing diagnostics on defective airpods they receive from customers.

[mh-]

yeah, same experience. they start crackling a bit when I talk loudly. then crackling when I talk at all. then eventually crackling whenever I move.