What would you know about production networking, Jeremy?
I'm in the same boat. If the dozens of IT pros who are complaining about this can't get AT&T to swap out a single router card, what hope do most folks have?
Fortunately, this malfunction occurred in the SF Bay Area, getting AT&T to fix its network is only a matter of time, sooner or later, the correct person in the Valley would be alerted.
If it happened to the rest of us at somewhere else, we are probably out of luck...
If it happened to the rest of us at somewhere else, we are probably out of luck...