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by rmetzler 2017 days ago
Probably depends a lot on the country, the type of business and the issue you have.

Just the other day there was judgment in a case against Vodafone (a mobile carrier) where callcenters faked the voices on the call to get a provision and the customer should pay for something he never wanted. If you live in Germany, the Verbraucherzentrale (consumer advice centre) can help you resolve issues like this.