[jimmarq]

I liked the transparency. That's actually why I signed up and started using LastPass after the 'incident.' I figured a company that would react the way that they demonstrates a lot of integrity. People expect great products, so it is very difficult to give somebody a product that exceeds expectations. Service, however, is rarely expected to be great. It's far easier to exceed expectations in that area. So when I see great service (which I think LastPass provided), I'm a fan.