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by ziftface 2030 days ago
It's disingenuous for the company to try to get you into a contract by promising that your "credits" can be rolled over without being up-front about the conditions.

Obviously OP made a mistake here, and it seems that they're admitting that, but if what they said was true, this company was being deceptive about the contract.
1 comments
tylersmith 2030 days ago
Do rollovers of credits, minutes, etc typically persist after the subscription has ended? If I cancel my AT&T account I can't keep using my saved up rollover minutes.
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nouveaux 2029 days ago
I'm not sure this is a good comparison. If you cancel your AT&T account, the assumption here is that you're getting rid of your number. At that point, you are not retaining service.

Based on their website[1], you can have an account with pay as you go. There is no reason to assume that if I change to a month to month agreement, I would have to create a new account. Why shouldn't the rollover minutes stay with the account? OP paid for it already.

To go back to the AT&T analogy, if they offered a prepaid yearly contract with rollover minutes, and I lose those minutes because I switched to month to month, I would be pretty angry.

[1] https://www.snowflake.com/pricing/

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