[antihero]

While Messenger is linked to our Facebook account state, where you can be arbitrarily banned for any reason without any accountability or recourse, the idea of relying on Messenger as a communcations app is an absurd proposition.

[ajsnigrutin]

Problem with this is, that you have a massive number of users on facebook, and not wanting to do business using them, could be a massive hit to your sales.

I know people, who only look for businesses on facebook, ask for support questions there, and dont't care if the business doesnt have a full webpage, if it has a facebook page (and even if it has, sendin an email is a lot "harder" than just clicking "chat" on a facebook page, to ask something (eg. if they're open now, due to pandemic,etc.).

[antihero]

I mean, if I was a business I'd look at using it purely for that, but as a personal service? Absurd.