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by bhahn 2029 days ago
I work at a company that spends a lot of money at AWS, and one of the many support channels we have now is through shared Slack channels.

I can imagine that the main driver behind IT announcing Slack support was for their customer-facing staff to be able to provide support for their customers.
1 comments
Corrado 2028 days ago
I would be interested to know more about these AWS Slack channels. Are the official? Do you get them with a particular support plan? Where can I find out more information on this?
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mrud 2028 days ago
They are officiall and we use our own slack instance. We have an internal dedicated slack channel with our aws team i(technical account manager, solutions architect etc) as well. It can be handy just for organising meetings etc but it is really hit and miss depending on your account team. We are on an enterprise plan.

It definitely helped to have a faster turn around time and provide more visibility for people.

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