[amb23]

Salesforce is already a monopoly if you go by volume of revenue earned from CRM. No one other than small/niche SaaS businesses competes directly for CRM business, and any new CRM startups can't get venture funding because it's considered an untouchable space by VCs. Every other large player they compete with in the CRM space (Hubspot, Zendesk, Oracle) offers a CRM as a side product to their main line of business.

This transaction shouldn't be the catalyst for regulatory action; regulators should have already taken action.

[reducesuffering]

Why is it considered an untouchable space? Because CRM is so dominant? I don't understand what about the space would make it so capital intensive to compete against CRM in. They're internal tech is known to be very legacy and not cutting edge. A tech-competent startup could outmaneuver them. They're an Oracle 2.0, who at the time was also deemed unassailable, until Cloud and OSS databases ate their lunch.